Terms and Conditions

Please read the contents of this section carefully before placing an order, as if you order online/telephonically, it means that you agree to this TERMS AND CONDITIONS section. These provisions are applicable to the operator: DARCHI CONSULTING SRL, a limited liability company, of Romanian nationality, with registered office located in Romania, Bucharest, str. Principatele Unite, nr. 38-40, block 18, ap. 3(R2), sector 4, postal code 040165, registered at the Trade Register Office: J40/20236/2021, unique registration code (CUI) 45241963, (trade name "DARCHI").

If you do not agree, you cannot place an order either on the website www.darchi.ro or by phone.

  1. USER REGISTRATION, DATA SECURITY

Placing an order on the www.darchi.ro website involves customers:

  1. providing true, accurate and complete data as requested in the online shop registration and order form.
  2. updating these registration data whenever necessary for completeness.

Providing inaccurate or false data will result in account suspension. When registering or placing an order in the online shop www.darchi.ro, you are asked for certain personal information, including a valid e-mail address. The customer is responsible for any breach of confidentiality regarding registration and order placement information in the online shop and also for the use of the account created on the website. The customer agrees to use the logout button when he/she wishes to leave the personal section of the shop. For any kind of moral or material damage caused by non-compliance with the above provisions, the website www.darchi.ro is not responsible, and the administrator will block, if it deems necessary, the use of the online shop services for certain customers who do not comply with the provisions of this act.

  1. COPYRIGHTS

DARCHI is the author of the content of the website www.darchi.ro and benefits in this context from the intellectual property rights recognized by the legislation in force in Romania, but also by the international legislation. In the absence of any other specification, all materials on the website, including images, illustrations, designs, photographs, audio/video clips, ideas, articles and others, are the property of DARCHI or are licensed by DARCHI for use. Therefore, the content of this website may not be exploited in whole and/or in part for any purpose other than the use of the Services without the written consent of DARCHI representatives. Unauthorized operations on this website and/or attempts to carry them out, including but not limited to misuse, fraudulent use, unauthorized access, modification, copying of information for commercial purposes, blocking access, and others, will be reported to the competent authorities and will be punished according to the laws in force. No customer or potential customer acquires, by using and accessing the website, any right or license to use any of the information presented on the website. No customer or potential customer has the right to use an automatic or manual device to monitor the materials available on the website.

  1. REGISTERED TRADEMARK

The logo "DARCHI" and the slogan "dar chihlimbar" (gift amber) are SOIT (State Office for Inventions and Trademarks) registered trademarks. They must not be used in any way without our permission and any infringement will be reported to the relevant authorities.

  1. NACP AUTHORIZATION

DARCHI holds NACP (National Authority for Consumer Protection) authorization number 0011950 for carrying out operations with precious metals and precious stones.

  1. PRODUCTS INFORMATION

The prices displayed on the www.darchi.ro website are in RON and include VAT (19% value added tax). The prices displayed are valid at the time of accessing the page where they are displayed, DARCHI reserves the right to change them at any time without notice. By placing an order on the website www.darchi.ro, you are obliged to pay for the products ordered, either cash on delivery or by bank card. Your payments will be processed by DARCHI collaborators (courier companies and banking companies). We hereby inform you that refusal to communicate the data required by them for payment will automatically result in refusal to complete the order. With regard to the stock of products, we reserve the right not to accept an order for a product that we no longer have in stock.

  1. PRODUCT PHOTOS

Product images are for presentation purposes only and do not represent a contractual obligation on our part. The products featured in this online shop are individually photographed, but we cannot guarantee 100% accuracy for the colours in the photos on the website. Differences may occur due to the particular settings of the devices used (PC/tablet/phone). Also, the stones in the jewellery may show imperfections, differences in hue or texture, as this is their natural appearance, amber being a stone of organic nature.

  1. PRODUCT DIMENSIONS

Please check the dimensions mentioned in the product description so that you know all the product details before placing an order. Products may appear larger in photos and, in this context, please check and ask for all the information you need to get a true picture of the products you wish to order.

  1. ORDER PLACEMENT AND CONFIRMATION

Placing your order is as follows:

  1. select the products you want and add them to your shopping cart
  2. after selecting products, if you do not have an account on the site and do not wish to create an account, select "Checkout as a visitor", enter your valid e-mail address to confirm receipt of your order
  3. enter your billing details
  4. enter delivery address
  5. choose payment method
  6. read TERMS AND CONDITIONS and tick the "agree to TERMS AND CONDITIONS" field
  7. place the order by ticking the "Finish order" button.
  1. PRODUCT PAYMENT

In Romania, payment can be made in two ways:

  1. refund upon delivery of the order. The order value is paid to the courier upon delivery.
  2. by debit card at the time of placing the order. For payments by debit card, the necessary data for payment are filled in and after sending the card data, they are verified at the customer's bank and the amount representing the value of the products is deducted from the customer's account for subsequent debiting. The order is passed through anti-fraud filters and in case of validation we are notified.

For external orders, only debit card option is accepted.

  1. DELIVERY

Regardless of the destination location, your order will be shipped in packaging that ensures the security of the shipment. The responsibility for any damage caused during transport of the product, parcel or package sent by us, lies with the carrier, according to the legislation in force.

  1. ROMÂNIA DELIVERY

The products are delivered by us by express courier, directly to your home or to a specified real address in Romania.

Domestic transport is provided by Memex courier company or any other fast courier company with operations in Romania.

Orders for products in stock will be dispatched within 1-2 working days after order confirmation. The order should reach you within 1-3 working days from the date of order confirmation. This period may be modified by circumstances beyond our control, but will not exceed 8 working days from the date of receipt of your order.

Shipping cost Romania

The cost of delivery to all locations in Romania is 20 RON. For orders from Romania with a value of more than 200 RON, delivery is free.

  1. EXTERNAL DELIVERY

The products are delivered by us by express courier, directly to your home or to a specified real address.

External transport will be carried out by express courier companies that have operations in the country of destination.

Shipment of the order for products in stock will take place within 2 working days of order confirmation. Your order should arrive within 3-8 working days from the date of order confirmation. This period may be modified by circumstances beyond our control, but will not exceed 15 working days from the date of receipt of your order.

Delivery cost European Union countries

The cost of delivery to all EU countries (excluding Romania) is 60 RON. For orders within the EU with a value over 600 RON, delivery is free.

Cost of delivery to countries outside the European Union

The cost of delivery to all countries outside the EU is 80 RON. For non-EU orders over 800 RON, delivery is free. For non-EU countries, any customs duties and taxes for the purchase of products will be borne by the customer.

  1. RETURN

In accordance with OUG 34/2014, the customer has the right to return unused or unused goods within 14 calendar days of receiving the order. If there is evidence that the goods have been used in a way that diminishes the value of the product, the customer loses the right to exercise the return. The 14 calendar day period starts from receipt of the goods by courier.

Steps for return a product:

  1. In the case of product returns, the return notification should be made by e-mail to contact@darchi.ro, mentioning your name, order or invoice number and the product(s) you wish to return or by completing the return form.
  2. After confirmation of receipt, you will return the product(s) to us by courier, the delivery costs being borne exclusively by you. In the case of a return of an order that has benefited from a promotion with a gift product, the return will also include the gift product. Products must not be worn or damaged.
  3. The money will be refunded within 10 calendar days to the bank account indicated by the customer, transfer to a bank account being the only method of refund. The bank account must be communicated by e-mail.

According to Law 449/2003, art. 11, paragraph 2, the customer cannot ask for the replacement of the jewellery because of the falling of the stones. You have a legal obligation to take care of the products in your possession.

  1. PRODUCT WARRANTY

The warranty period for the products sold is 24 months from the date of purchase. The date of purchase is the date the order was placed on the www.darchi.ro website.

According to the authorization number 0011950 issued by the National Authority for Consumer Protection (ANPC) for carrying out operations with precious metals and stones, DARCHI CONSULTING SRL guarantees and declares that all silver jewelry sold are verified and certified.

DARCHI CONSULTING SRL declares, in accordance with the provisions of Article 5 of Government Decision No. 1022/2002 on the regime of products and services that may endanger life, health, safety at work and environmental protection, that the products marketed on the website www.darchi.ro do not endanger life, health, safety at work, do not have a negative impact on the environment and are in compliance with European Union rules.

The amber products marketed may have small imperfections in colour or cracks, which are not considered a manufacturing defect but a natural appearance, as amber is an organic material and is by no means a uniform and standardised material. The products marketed are manufactured in European Union countries such as Poland and Lithuania and thus comply with European Union quality standards.

The products featured on our website are not mass-produced, but many are handmade in small batches. In this context, if the product cannot be replaced by an identical one, we can offer you the option of replacing it with a similar product of equivalent value to the one you originally purchased.

The guarantee granted covers the removal of any manufacturing defects in the products. The product will be replaced within 30 working days from the date of detection of the defect. According to Law 449/2003, art. 11 para. 2, the purchaser may not request the replacement of the product on the grounds of falling stones.

It is recommended that the products and jewellery presented on the www.darchi.ro website should not be left within the reach of children, thus avoiding the danger of accidental ingestion or injury. The products marketed by DARCHI CONSULTING SRL are not intended for children and may not be worn by them, except under the strict supervision of parents / adults.

Instructions for use of jewellery and products containing amber:

  • Avoid wearing jewellery while sleeping and during household activities, sporting activities, as it can become deformed/damaged.
  • Avoid wearing jewellery when there is a risk of it being exposed to mechanical shock. Under pressure, metal can deform and amber can break, as it is not very hard.
  • Avoid the use of perfumes, corrosive substitutes and cosmetics, as amber is an organic stone and can deteriorate/deform and lose its lustre.
  • Avoid using products containing chlorine, as it has a negative impact on metals and amber.
  • Jewellery with latex/rubber lace/string should be kept away from cosmetics as the latex/rubber lace/string can lose its elasticity.
  • Avoiding exposure to the sun and humid environments (swimming pool, beach, sauna, solarium). Products containing amber must be protected from strong light and excessive heat as they can lose their lustre, change colour, crack or even damage completely without being able to be repaired.
  • Store jewellery separately in closed boxes to protect it from moisture and dust.

In case of non-observance of the above mentioned instructions, DARCHI CONSULTING SRL does not assume responsibility for damage to the products sold.

The commercial guarantee does not cover damage to products caused by failure to follow the instructions, accidents, negligence, misuse or other factors unrelated to manufacturing defects. Thus, products which show defects as a result of improper use, such as any obvious damage due to mechanical pressure, broken stones, oxidation or corrosion due to contact with chemicals, are not covered by the guarantee.

The guarantee conditions are in accordance with Law 449/2003 and O.G. 21/1992. In case of warranty claim, the product must be presented together with a copy of the tax invoice. Warranty claims should be sent to the following e-mail address contact@darchi.ro.

  1. APPLICABLE LAW

The contract shall be governed and construed in accordance with the laws of Romania. Any disagreements shall be settled amicably and, in case of failure, shall be submitted to the competent courts of Bucharest.

  1. FINAL PROVISION

DARCHI has the right to modify the articles of the TERMS AND CONDITIONS at any time without prior notice by publishing the updated version on the Website, and the Customer is obliged to read the provisions of the TERMS AND CONDITIONS whenever he/she accesses the Website in order to be aware of the present policies. The customer cannot claim not to be aware of the provisions of the TERMS AND CONDITIONS, valid at the time of accessing, using and/or placing an order on the website www.darchi.ro, as the presentation of these is an essential condition, and orders cannot be completed unless we have your acceptance that you agree to the TERMS AND CONDITIONS, regardless of whether or not you have an account created on the website.

Thank you for visiting our website!